Privacy Policy

Clare Mills Designs LLC ("Clare Mills Designs," "we," "us," or "our") operates claremills.com (the "Site") and provides handcrafted jewelry and engraving services. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have — including specific disclosures about our SMS (text messaging) program, as required by mobile carriers and applicable law.

By using the Site, submitting a form, placing an order, or opting in to text messages, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect information you provide directly, such as when you submit a contact or commission form, place an order, or sign up for updates:

Name, email address, phone number, and shipping/billing address
Order and commission details (design preferences, engraving text, sizing)
Payment information, processed securely by our payment provider (we do not store full card numbers)
Messages you send us by form, email, phone, or text

We also automatically collect limited technical information when you visit the Site, such as IP address, browser type, device type, and pages visited, via cookies and similar technologies.

3. How We Use Information

We use the information we collect to:

Design, produce, and fulfill custom orders and commissions
Communicate with you about your order, appointment, or inquiry
Process payments and prevent fraud
Send requested updates, receipts, and — where you've opted in — text messages or marketing communications
Improve the Site and our services
Comply with legal and tax obligations

4. SMS / Text Messaging Program

If you provide your mobile number and opt in through our website form, in-studio sign-up, or another approved method, Clare Mills Designs may send you text messages related to:

Order and commission status updates
Appointment confirmations and reminders
Customer service replies to your inquiries
Required carrier disclosures Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of text messages. Reply HELP for assistance. Consent to receive text messages is not a condition of any purchase.

No mobile opt-in data is shared with third parties or affiliates for their own marketing purposes. Mobile opt-in and phone number data collected for SMS purposes is used solely by Clare Mills Designs to deliver the messages described above and is not sold or shared with third parties for unrelated marketing.

Carriers are not liable for delayed or undelivered messages. You may opt out at any time by replying STOP, and you may still receive a final confirmation message.

5. How We Share Information

We do not sell your personal information. We may share information with:

Service providers who help us operate the business — payment processors, shipping carriers, our website and CRM platform (currently GoHighLevel), and email/text messaging providers — under obligations to protect your data
Professional advisors (accountants, attorneys) as needed
Law enforcement or regulators when required by law

6. Cookies & Tracking

The Site may use cookies and similar tools to remember your preferences, understand site usage, and support analytics or advertising. You can control cookies through your browser settings; disabling them may affect some site functionality.

7. Data Retention

We retain personal and order information for as long as needed to fulfill orders, meet legal and tax recordkeeping requirements, and support warranty or repair requests, after which it is deleted or anonymized.

8. Your Choices & Rights

You may:

Opt out of text messages at any time by replying STOP
Unsubscribe from marketing emails using the link in any email
Request access to, correction of, or deletion of your personal information by contacting us below

Depending on where you live, you may have additional rights under state privacy laws (for example, Florida and other state privacy statutes). We will respond to verified requests consistent with applicable law.

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent version. Continued use of the Site after changes means you accept the updated policy.

11. Contact Us

Questions about this Privacy Policy or your information can be directed to:

Clare Mills Designs LLC
12478 Sagewood Dr, Venice, FL 34293
Email: [email protected]
Phone: 318-990-0259